Return and Exchange Policy

We want you to love what you order. Every Neelam Boutique piece is handmade, so please read this policy before you buy. Last updated: October 8, 2026.

Return and exchange window

You can request a return or exchange within [7] days of receiving your order. Requests made after this period cannot be accepted.

Eligible items

We accept returns or exchanges when:

  • The item arrived damaged or defective.
  • You received the wrong item, size or color.
  • The item is unworn, unwashed, unaltered, and has its original tags and packaging.

Items we cannot accept

  • Custom-made, altered or made-to-measure pieces, unless they arrive damaged or incorrect.
  • Items marked as final sale or sold at a clearance discount.
  • Worn, washed, altered or damaged items after delivery.
  • Items returned without original tags or packaging.
  • Accessories and intimate wear, for hygiene reasons.

Size exchanges

Please check our Size Guide before ordering. If the size does not fit, you may exchange it for another size, subject to availability. If your size is not available, we will offer a refund or store credit.

How to request a return or exchange

  1. Contact us within the return window by email or WhatsApp at hello@neelamboutique.store / 0324 8166583.
  2. Include your order number, the item name, the reason, and clear photos if the item is damaged or incorrect.
  3. We will review your request and reply with instructions within [2] business days.
  4. Send the item back in its original condition and packaging, as instructed. Do not send anything back before we approve your request.

Damaged or incorrect orders

If your order arrives damaged or wrong, tell us within [48 hours] of delivery with photos of the item and the packaging. We will replace the item or refund you in full, and cover the return shipping.

Return shipping costs

For damaged, defective or incorrect items, we pay the return shipping. For returns or exchanges due to change of mind or wrong size, the customer pays the shipping costs both ways, and shipping charges on the original order are non-refundable.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method, or as store credit if you prefer, within [7-10] business days. Your bank or payment provider may take extra time to show the refund.

Cancellations

You can cancel an order before it ships by contacting us as soon as possible. Once production or shipping has started, the order cannot be canceled.

Contact us

Neelam Boutique, BLOCK, 997 C, Block C Master City Housing Scheme, Gujranwala, 52200, Pakistan Email: hello@neelamboutique.store Phone / WhatsApp: 0324 8166583