Privacy Policy

Neelam Boutique (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect when you visit or shop on our website, how we use it, and the choices you have. Last updated: October 8, 2026.

Information we collect

  • Details you give us: your name, email address, phone number, delivery and billing address, and any message you send through our contact form or WhatsApp.
  • Order information: the products you buy, order totals, and delivery details.
  • Payment information: payments are handled by our payment providers. We do not store your full card or account details on our website.
  • Automatic information: your IP address, device and browser type, pages viewed, and referring website, collected through cookies and similar tools.

How we use your information

  • To process and deliver your orders and send order updates.
  • To reply to your questions and provide customer support.
  • To manage your account, returns and exchanges.
  • To improve our website, products and services.
  • To send newsletters or offers, only if you have subscribed. You can unsubscribe at any time.
  • To prevent fraud and meet legal obligations.

Cookies

We use cookies to keep your cart working, remember your preferences and understand how visitors use our site. We may also use analytics and advertising tools such as Google Analytics or Meta Pixel. You can block or delete cookies in your browser settings, but parts of the site may not work properly without them.

Sharing your information

We do not sell your personal information. We share it only with trusted parties who help us run our business, such as payment processors, courier and delivery companies, website hosting, email and analytics providers. They may use your information only to provide services to us. We may also disclose information when required by law.

Data security and retention

We take reasonable steps to protect your information, including secure (HTTPS) connections. No online system is completely secure, so we cannot guarantee absolute security. We keep your information only as long as needed for the purposes above, or as required by law.

Your rights

You can ask us to access, correct or delete the personal information we hold about you, or to stop sending you marketing messages. To make a request, contact us using the details below.

Children

Our website is not intended for children under 13, and we do not knowingly collect their information.

Our website may link to other sites, such as social media. We are not responsible for their privacy practices.

Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page with the updated date.

Contact us

Neelam Boutique, BLOCK, 997 C, Block C Master City Housing Scheme, Gujranwala, 52200, Pakistan Email: hello@neelamboutique.store Phone / WhatsApp: 0324 8166583